Summary
Citibank tries its best for growth and success of your company.
In addition, it is our correct understanding that your relationship bank must be in a position to support the highest level of professionalism,
new technology and services for achievement of business performance of your company at the best condition.
This is the underlying reason that we have developed the CitiService, which is the hotline for the integrated customer inquiries on the basis of post-transaction
so that customers can easily inquire accurate answers in a shortest time period to the extent possible.
On-line system - You can access Citibank specialists around the world
- All of the CitiService staffs are specialists who are equipped with the required capability and dedicated to process customer inquiries promptly and efficiently. Also, they have been well trained to handle a variety of customer inquiries. Whenever the customer requests information, we connect the customer not only to the database system of CitiService but also to our CitiService staffs around the world.
CitiService - You can get prompt and accurate response.
- Just call the CitiService hotline, and CitiService staffs will promptly resolve all the issues you may have. If there is anything that we cannot respond to you immediately, you will get precise timeline for response and detailed status update. You don't need to visit our office or call us again due to absence of the responsible staff.
Advantages of CitiService
| Interactive Voice Response (IVR) for prompt and efficient customer service | Customers can access to worldwide CitiService network with a telephone no. |
| Customer inquires are responded in a timely and accurate manner. | Easy access to Citibank specialists |
| Customer inquires are always responded with latest information. | Immediately available product knowledge and technology resources |
Interactive Voice Response (IVR)
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Citibank have tried to deliver advanced financial techniques and services in order to provide customers in the world with the quality service and banking solution.
Now we are in a position to offer prompt and accurate services in an efficient manner to our customers as a result of building a new system.
Interactive Voice Response (IVR) is the system by which you will be able to receive all the information on your account balance, deposit/withdrawal detail, foreign exchange debit /credit advices, foreign exchange rate and various application forms over the email, the phone or via fax 24 hours a day once you input your ID No. and password.
- Like the other products and services of Citibank, confidentiality is strictly maintained and ID No. and password are provided so that customer information is not disclosed to the third party. Upon receipt of the application, your ID No. and password will be sent to you immediately.
Mailing Address> CitiService 10F, 50 Saemunan-ro, Jongno-gu, Seoul, Korea, Zip Code : 03184
Citiservice Authorization Form Download
Citiservice Authorization Form Download
Directions for Using IVR
- Customers can easily and conveniently use Citibank's Interactive Voice Response (IVR) to inquire the information needed.
| Quick Reference | Directions |
| Inquiry for account balance | 2 > ID No. > Password > 1 > 1 |
| Inquiry for account detail | 2 > ID No. > Password > 1 > 2(over the phone) or 3(via facsimile) |
| For receipt of various application forms | 2 > ID No. > Password > 3 > Select application > Input your facsimile no. > 1 to confirm the fax no., 2 to input the fax no. again |
| Connect with staff | 2 > ID No. > Password > 0 |
