Summary
CitiDirect is a web-based channel for global internet banking service where clients can use various financial services via their accounts with Citibank Korea and other Citibank branches in over 90 countries. It provides user-oriented intuitive services in a number of languages including Korean and supports interoperability among online, mobile and tablet versions to enable access anywhere anytime.
Security of CitiDirect
- CitiDirect, the global corporate internet banking service, is constantly updated to maintain the up-to-date environment in changing technological environment.
- - Security Manager(s) are authorized to set up and set limitations on CitiDirect user entitlements. Users can access the system by using a security card (Safeword Card) for user authentication.
- - Data inputted by users are encrypted to prevent data leakage and alternation.
- - CitiDirect provides a function to block unauthorized attempts to access and audit reports for audit on system use.
- - CitiDirect operates a disaster prevention and recovery system to ensure stability and continuation for customers.
Key Features of CitiDirect
| Service | Description |
| Payment and account statement inquiry services | Various payment methods including domestic and overseas remittance and payroll are available. Reporting and inquiry services are provided for more efficient cash management. |
| File Service | File service to link client’s ERP system with CitiDirect. Payment files downloaded from ERP system can be uploaded to CitiDirect or transaction details such as collections and payments can be downloaded in the form of files from CitiDirect so that they can be uploaded to ERP system. |
| Automated File and Report Delivery (AFRD) | Payment files in a client’s server can be automatically uploaded to CitiDirect or designated account statement files can be automatically downloaded to a client’s server at a designated time. In addition, clients can receive reports via e-mail. |
| WorldLink | Worldlink safely and swiftly processes overseas remittances by using Citibank’s global network. |
Customer Support
- Citibank supports clients to use CitiDirect through the organic service model which encompasses service implementation, training and follow-up service. Clients can benefit from the same service model overseas as well as in Korea.
- - Implementation : CitiDirect is a web-based internet banking which does not require separate installation. Our Implementation Managers will guide clients by considering their needs and service types.
- - Training : A detailed user guide is available on the CitiDirect website and training sessions for both new and existing clients are provided.
- - Customer service : CitiService staff support clients to resolve questions related to the use of CitiDirect.
