Normal Pay

Register and Manage Normal Pay

• Register
• Change / Reset Password
• Close Account
• View Account History
  

  Personal card only

How to Use

1. Register on Citibank Homepage or online payment screen Register Card PIN
2. Enter Normal Pay password and card information
3. Verification using password and CVV/CVC2 or public key certificate

Please note

• Card PIN must be registered before applying for the service or adding a card. Register card PIN
• Only certificate for banking, credit cards and insurance allowed.
• Stock exchange-purpose certificate not allowed for the service.
• If you enter a card PIN or CVV/CVC2 incorrectly three times, the use of Normal Pay service will be limited.
• In this case you should visit Citibank Homepage or contact Citiphone for reset.
• However, you may reset Normal Pay password through identity verification on the payment screen.
• If your card is re-issued, you need to register the newly issued card again.
• Corporate, Citi-BC, Gift card cannot be used.
• For iOS users, please select ’Never’ in Block Cookies configure and clear Cookies and Data.
  • Clear Cookies and Data: Settings > Safari > Click ‘Clear Cookies and Data’
  • Cookies Settings: Settings > Safari > Block Cookies > Select ‘Never’