If your account number doesn't appear after registration (Internet Banking>My Banking Information Maintenance>Frequently Used Account Maintenance>Withdrawal Account Maintenance), please log out and then log in again.
A withdrawal account must be named when signing up for Internet banking. If you applied for a withdrawal account registration, you may add other withdrawal accounts via the Internet. (This is true for customers who have joined since April 7, 2003.)

This message indicates the amount you intended to transfer is higher than the amount allowed per day. Please visit your local branch to set a higher daily limit. (You may lower the daily transfer limit via the Internet.) Individual customers may transfer up to KRW 50 million daily / KRW 10 million per transaction. Sole proprietors (Citibusiness) may transfer up to KRW 100 million daily.

You may choose to allow either a single- or multiple-approval.

• (1) Designating multiple authorizers

  When you register for a scheduled transfer, you may choose to require two or three parties to complete authorization. Designate each authorizer when you sign up for the service at a branch, and the authorizers must change their ID and password on the Internet banking site before using the service. To change your ID/password, go to Log In > My Information Maintenance > Change Authorizer ID/Password.

• (2) One-step authorization

  If you don't want multiple authorization, you may register for one-step authorization (which uses a security card or instruction code). You must register and receive approval before making a scheduled transfer.

• Part of the "quick balance inquiry" and some financial management services such as "integrated account maintenance" have been disabled by all banks in Korea, including Citibank Korea, in compliance with new measures by the FSS to enhance the security of electronic financial transactions.

  • Effective March 1, 2006
  • Services no longer available as followings.
  • Inquiries into account balance / transaction history
  • Various Internet financial management services: "asset inquiry," "loan inquiry," "register financial information," "family maintenance," and "PFM counseling maintenance."
• By accessing our Web Member Service, you may check your account balance and transaction history without being registered for Internet Banking. After logging onto the Service, register your account at "accounts for inquiry." then you may check your account balance and transaction history.
• In order to register accounts for inquiry, you need to enter the account number and PIN number. Loan accounts except forsavings/investment/trust accounts can be viewed without registration.

Apply for the Internet banking service at a branch and issue your certificate of authorization within 3 business days (including the day of application) or register another bank's certificate on the Citibank website.

If you are a member of our Internet banking service, you may cancel an automatic transfer via the Internet. To do this, please go to Citibank Home > Log In > Transfer > Automatic Transfer > Inquiry/Cancellation.

However, automatic transfers requested by outside institutions, for example, for GIRO payment, may not be cancelled through Citibank Internet banking.

If you are not a member of Citibank Internet banking, please visit a local branch with your passbook, seal (your signature is also accepted), and ID to sign up.

You may obtain a new certificate from the Certificate Center. Go to Internet Banking > Certificate Center > Certificate Issuance.

Yes, you need to have your ID card, passbook, and seal (your signature will do) to verfy your identification when you visit a branch to sign up for the Internet banking service. This is in accordance with the government's tightened security measures, which went into effect on April, 7, 2003.

• 1. Retail customers (including sole proprietors of a business)
  • Application for electronic banking service
  • Identity verification (proxy not acceptable)
  • Passbook for the withdrawal account
  • Seal impression of the account
• 2. Private business (with your business registration number)
  • Application for electronic banking service
  • Verification of the company representative
  • Certificates of business registration, business code and tax payment
  • Withdrawal account passbook
  • Seal impression of the account

You may not terminate your Internet banking service via the Internet. Please visit a local branch.

Log in, click on Search, and enter your account number to view the account history.

Yes. We launched the service in July 2005.

• How to remit National Pension Service premiums online

  Log onto Citibank Korea Internet Banking and click Bill Payment > National Pension. Input the payment amount, either the payer code or electronic payment code indicated on your bill, and payment amount.

• Payment service hours: 07:00 ~ 22:00 (on weekdays); bill inquiries can be made anytime.
• Payment Procedure
  • Pay premium charged to the user: enter resident ID number to verify
  • Pay another person's premium: enter electronic payment code written on the bill
• Payment history inquiry
  • The payment history includes transactions via the Internet banking of Citibank Korea or other banks and FSS Internet GIRO site. (Payments made at the bank window or through a CDM or ATM are not included.)
  • The history is maintained in the database for 3 years after payment. he service is available anytime.
  • Payment can only be cancelled on the same day it is made.

When you close out your savings account, it only applies to the given passbook account and not to the phone or Internet banking services you have been using. To maintain account security, phone and Internet banking services are automatically put on hold if a customer has not used them for a period of 12 months. Even if you closed your savings account at a branch, this does not automatically discontinue your Internet banking service.

The account holder must visit a local branch to terminate Internet banking services with Citibank. You may terminate the phone banking service yourself by calling Citiphone (1588-7000-53-5) and entering your resident ID number and 6-digit phone banking password.

Please become a web service member to view your account balance or account history online without having to sign up for Internet banking. When you join, you create your website ID and password, which allow you to log onto our website.

Only registered accounts are open to savings/investment/trust account inquiries. So, please register the accounts you want to view.

If you want to use our account transfer service, please visit your nearest branch with your personal ID, passbook, and seal (your signature will also do) to sign up for Internet banking and receive your security card.

You must register your authorization to perform scheduled fund transfers before any transactions can be completed. To authorize scheduled transfers, go to Transfer>Scheduled Transfer>Scheduled Transfer Authorization.

Log in and click onto Investment / Trust Accounts on the left side of the screen. The returns and fund evaluation are available for each CMS product number. You may view the evaluated amount in both Korean Won and the base currency.

• Internet banking users whose transfer service has been put on hold due to extended inactivity may reactivate their service without having to visit a branch.
  • Eligibility : customers whose Internet banking transfer service was put on hold 12 for months.
  • How to reactivate transfer service
• Via Internet banking
  • You may reactivate your transfer service if you have your certificate and security card.
  • Log onto Internet Banking &qt; Log In &qt; My Banking Maintenance &qt; My Banking Information Inquiry/Update.
  • At a branch (for customers who do not have a security card)Visit a local branch to reactivate your transfer service.

Transfers can be made from other banks or between Citibank Korea branches 24 hours a day 365 days a year.
However, transfers to savings accounts (trust or installment savings) may only be done during regular banking hours (07:00 ~ 22:00, weekdays only).

This service is for customers who want to move money into more than one account conveniently. A maximum of 10 accounts may be added in one transfer window. All other processes are the same as with a single transfer. Users need to present their security card number and certificate only once.

You may use quick transfer, timed transfer, or automatic transfer. Apply for Internet banking at a branch and obtain a certificate of authorization from the Internet banking Certificate Center within 3 days of your application.
Otherwise, register another bank’s certificate on the Citibank Internet banking site.

• (1) Quick transfer

  This fast-track transfer to both Citibank and other banks requires only your deposit/withdrawal account numbers, account PIN number, security card number, and certificate password.
  You may also opt for SMS alert or email alert services.

• (2) Scheduled transfer

  You may schedule your account transfer for a future date.

• (3) Automatic transfer

  This is a convenient way to transfer money regularly at the same intervals.
  Multiple account transfers (to as many as 10 accounts at once) and CMS transfers are also available.

• Internet banking transfer fees are as follows :
  • (1) between Citibank branches: free
  • (2) to other banks: KRW 500 for under KRW 10 million per transaction

  Ex> A fee of KRW 1,000 is charged to transfer KRW 20 million.

  * Fee discounts and waivers

Transfer fees are either discounted or waivered depending on the contribution a customer makes to Citibank. In addition, 10% of the fees incurred during transfer to other banks are accumulated as points, which can be used to pay transfer fees.

Yes. To register a withdrawal account,, go to My Banking Information Maintenance>Frequently Used Accounts>Withdrawal Account Maintenance, then enter the account number and security card number.
Follow the same steps to delete a withdrawal account.

To register one of your accounts for withdrawal, go to my banking information maintenance>frequently used account>withdrawal account maintenance and choose the newly registered account and enter the account number and security card number.
Follow the same steps to delete a withdrawal account.

• A transfer amount limit must be set when you apply for Internet banking services at a Citibank branch.
• Initial maximum transfer limits
  • Corporate : KRW 100 million per transaction
  • Retail : KRW 50 million per day(The limit may be raised upon receipt of government permission.)
  • You may lower the limit through your Internet banking services by logging onto My Information Maintenance.
  • Make sure you have your identification (resident ID card) with you to change the limit at a branch.
  • If your limit exceeds KRW 10 million per transaction or KRW 50 million per day,
  • an OPT is required as a security medium.

At a branch (for customers who do not have a security card)Visit a local branch to reactivate your transfer service.

Your account transaction will be put on hold if you enter the wrong PIN:
After 3 times for the authorizer and credit cards
After 5 times for security cards
If you have entered the wrong PIN a total of 5 times, regardless of the dates, the account (card) transaction will be locked. You will then need to visit a local branch to unlock the account.
If you enter the wrong security card number, you will be required to reenter the correct number. Please be extra careful if you see an Error message.
If you entered the wrong security card number 5 times, you will have to visit a local branch to unlock the account.
Make sure you bring your ID when you visit the branch.
Entering the wrong certificate password will not cause your account to be locked. If you have entered the wrong password 5 times, close the window and start over.
If you can’t remember the password of your certificate, go to the Certificate Replacement menu at the Certificate Center and download a new one.

You may view online the histories for all deposit and withdrawal account transactions during the past 6 months.
Please visit one of our branches to view transactions that took place more than 6 months ago.
Histories of savings/installment savings and trust accounts can be viewed from the opening date to the present.

During holidays, only deposit account histories can be viewed. Inquiries for savings accounts, including installment savings and trusts, are only possible during normal banking hours.

• Your accounts must be registered in order to be accessible via the website. To register your account,
• go to Log In > Register Account.
• ou may register through My Banking Information > Account Protection/Maintenance >
• Register Accounts for Inquiry.
• You may also delete your accounts following the same steps.

Internet inquiries for loans and principle payment are available from 08:00 to 23:00 on business days. Services are not available during weekends and holidays.

The Internet loan service is available to Internet banking customers with a certificate and valid security card.
The service is open from 08:00 to 23:00 Monday through Friday. Loan inquiries and payment services are unavailable on holidays.

• To use Citibank Internet cash secured loan, you should first apply for Internet banking service and issue or register your certificate.
  • Credit card that can verify your ID issued by Citibank. (Some BC cards may not be acceptable.)
  • Mobile phone subscribed under your own name. (Phones under other person’s name or under family subscription are not accepted.)

Savings or installment savings accounts are acceptable for collateral after at least 20 days of account opening.
(However, they can be accepted at a bank window.)

• Service hours for Internet cash secured loan: 07:00-17:00 (only on business days and not on holidays and weekends.)
• Loan limit: minimum KRW 500,000 to maximum KRW 50,000,000 per loan account (minimum unit: KRW 100,000)
  Total amount up to KRW 100,000,000 (within the available amount of savings)

Savings past maturity are not acceptable as collateral.

• Eligibility : individual customers over 20 years of age (who qualify loan conditions.)
• Internet loan interest rates
  Interest on savings + 1.3%
  Interests on trust (book value type product): average dividend of last month + 1.5%
  (Loan at bank window imposes interest on savings +1.5% on secured loan and same rate for trust)
• Loan maturity : same as the maturity date of savings/trust product which to be used as collateral
• Interest payment : automatic transfer on the date of loan approval

Savings or installment savings accounts are acceptable for collateral after at least 20 days of account opening.

There are a couple of channels to sign up for our mailing service.
Go to homepage > affiliation/electronic banking and choose mailing service and check your mail address and resident ID number to register.
Only one mail address can be registered per person.
You can also register for mailing service at Card homepage>e-mail billing service.

You can receive card bills and other information offered by Citibank through our mailing service.
If you wish to stop using our mailing service, go to Internet banking > affiliation/electronic banking > mailing service > view/update mailing service.
To reject marketing or PR mails, read the bottom of such mails and choose ‘reject’.

You can not change your email address at "change my information". Instead, go to mailing service change menu.
Go to affiliation/electronic banking>mailing service application>view/change/cancel service and enter the current email address and resident ID number.
In order to view or change mailing service, you need to first log in with your certificate or website ID.

All email sent by Citibank is protected by a special security program, which must also be installed in your PC to access the attached files.
Go to Tools>Internet Options>Security and click the Internet icon.
Click to open Custom Level at the bottom of the Security window and scroll down 2/3 of the page until you find ActiveX Control and Plug-in. Click OK > use > OK > use > use and click "OK" to close the security window.
If you use Internet Explorer 6.0, go to Internet option > personal information > advanced and check "override automatic cookie handling" and click "OK". Click "default" and move the slider down to "low" level and click "apply" followed by "OK" to close the window.
Shut down the Internet browser to reopen. If you see "security warning" pop-up always click "yes" to complete security program installation.
If you still have problem opening our attachments, click on "receive again" button at the bottom of the billing mail, then you can receive unsecured email billing mail.

You can use your same digital certificate or user ID & password to sign on
You may sign on with your fingerprint up on registration when you have a smartphone with fingerprint authentication capability
(Fingerprint sign on available smartphones are iPhone 5 and above, Galaxy S6(OS version higher than 6.0) and above, and G5/V20)

Registering for Citi Mobile® Snapshot will allow you to view your Citi current, Deposit/Savings/Credit Card account balances and last 15 transactions without sign on

No Problem, just go to Web-member service menu under Customer Center.
1. Click "Find ID/PW"
2. Enter the necessary information
Once the information is validated, you will be able to retrieve your user ID or Password

To register for Citi Mobile® you need Have Citibank Deposit/Savings/Credit Card account.
If you already have a Citibank® account, but need a user ID and Password, go to web member service under customer center and select "Register"
Note: Please have your
1. Bank account number & PIN
2. Credit Card number, PIN, expiry date and Date of Birth

You can do all your day-to-day banking including:
- Check your balances
- See account activity
- Transfer fund (domestic/overseas)
- Get card/personal loan
- Buy and sell funds
- Pay your bills
- Activate your card
- Activate and deactivate your cards for overseas use
- Increase credit limit
- Report accident & lost/stolen card
- Change customer information
and many more

Yes, you may apply for the VM banking service even if your mobile phone is in another person’s name.
However, only one VM banking service account may be registered per phone number. Only SKT and LGT offer VM service for corporate mobile phones.
Sole proprietors may subscribe to VM banking (with their business registration number) if they are retail Internet banking members.

Yes,the VM mobile banking service of Citibank Korea is provided wherever the overseas roaming service is available.
Please remember that an additional data communication fee will be charged on top of the monthly fixed fee. Please contact your mobile service provider for detailed fee information by region.

Almost all mobile phones, including 3G models, are useable. However, if your phone may not be able to support the services if it was made before 2003, which means it does not use the WIPI platform, or if its memory capacity and other specifications are lower than the requirement.
service is not available via pre-paid phones, corporate phones (KTF), PDAs, certain fee programs that restrict wireless communications or phone accounts that are delinquent.

No additional fees are charged for the program download or data communication.
Monthly Fees
KTF: KRW 900
SKT, LGT: KRW 1,000
The fees do not include VAT and are included in your phone bill.

Yes. However, we recommend you use only one service because fees are charged for both.

The fee for transferring VM banking to a different bank has been waived until the end of 2010. However, a CMS transfer is charged, along with the Internet banking transfer fee.

You may register your VM banking account under a new number via Internet banking or by visiting a branch.
If you changed your phone but kept your number, you may use the VM service after downloading the program to the new phone.
To download the program or to change your phone number, go to Internet Banking Log In > Mobile Banking > Service Inquiry/Change.

You may cancel the service at a branch. Service fees (for the number of days since the last payment) will be charged on the following month’s mobile phone bill.
You may always re-start the service via Internet banking or at a branch. (LGT doesn’t allow users to re-connect the service on the same day of cancellation; they must wait until the following day.)

• 1) You can download the program in English version after applying for VM mobile banking service at branch or on the internet banking site. (LGU+ to provide the service later)
• 2) Smart phone banking service will be launched in the late 2010 and available with public certificate.

• 1) For VM mobile banking service, each telecom company will apply monthly charge for indefinite use. (SKT : 1,000 won, KT : 900 won, LGU+:1,000 won)
• 2) Smart phone banking will be included in the wireless data usage limit. If you use the service on a daily basis (inquiry and transfer), the usage volume will be 5Mb or less.

You can use various services including account inquiry, transaction history inquiry, account transfer, and transfer result inquiry.
Currently other bank account transfer is being provided for free.

The primary responsibility for Internet banking fraud falls on the bank.
Even when a hacker breaks into our system and misappropriates funds, the bank is held responsible.
However, customers will be held personally responsible in the following cases:

• (1) If the money is transferred to the wrong account because the customer entered the wrong account number.
• (2) If the money is stolen by a hacker because the customer didn’t properly save important information such as the certificate, account PIN, and security card.
• (3) If the money is accessed by a hacker because the customer left his/her computer unattended in the middle of a banking transaction.
• (4) If the customer failed to report accidents in time to prevent damage.

Citibank Korea has launched the "Safeguard My PC" campaign in affiliation with AhnLab. This service is designed to protect our customers’ valuable information and ensure that transactions are free from virus and hacking attacks.

Citibank Korea’s Internet banking uses 128-bit encryption and certificates as protection methods. Also, the double layer firewall and keyboard hacking prevention system block outside intrusion.
The website ID, password, certificate password, and security card add to transaction security. If a user inputs the wrong information 3 times (or 5 times when including the account/card PIN), the account locks automatically.
Citibank Korea remains firmly committed to safeguarding customers’ valuable personal banking information from hacking attempts.
Please make sure you read the terms and conditions for using our Internet banking services. Take every precaution to keep all your banking information secure, including account numbers, passwords, and security cards. When you are finished with each Internet banking transaction session, make sure to log out completely to prevent information from being accessed by a third party.

Non-Korean citizens may use the Internet to remit foreign currency overseas.
In order to use this service:

• (1) Sign up for Citibank Internet banking service.
• (2) Make sure you have at least one Citibank deposit account, either in Korea Won or foreign currency.
• (3) You may register the account as your withdrawal account by going to Internet Banking > My Banking Information Maintenance > Frequently Used Account Maintenance > Withdrawal Account Maintenance.

However, corporate customers who have already signed up for Internet banking must visit a branch and register their Korean currency or foreign currency accounts as the withdrawal account.

In principle our Internet banking service is online 24 hours a day. However, government procedures require the service in Korea to be suspended for about an hour in overnight at the end of each day. Additional service suspensions of 30 to 40 minutes will occur between 03:00 and 05:00 on weekdays and between 00:00 and 02:00 after a holiday to prepare for the upcoming business day.

If you did not activate your Internet banking account for 12 months, the fund transfer service is put on hold. You may reactivate the service by going to My Banking Information Maintenance > Transfer Limit Maintenance. You are required to have a certificate and security card to use this service.

You may see your ID number after entering your resident ID number, account number and PIN at [Find My ID/PIN] on the top of the left side of the Internet banking site.

The Internet banking service hours are posted on How to Use Internet Banking > How to Use Service > Service Hours on the left side of the Internet banking site.

Our keyboard encryption service offers network area encryption and a firewall (which blocks hacking and virus attacks) to provide you with a highly secure Internet banking environment. The keyboard encryption program is installed automatically when you access our Internet banking service for the first time. It launches and updates itself every time you open the Internet banking site.
Should the automatic installation fail, delete the keyboard security program and go to the Citibank Card homepage. The program will reinstall automatically.

Go to My Home > Personal Information Maintenance > Website Service Discontinuation.
Please note that "Website Service Discontinuation" only cancels your website membership; you mailing service remains open.

Go to My Banking Information Maintenance > User Information. Your accumulated points can be used to pay transfer fees only when the point total is higher than the fee being charged.

The following bill payment can be paid through internet banking.
GIRO/Bills - Various types of GIRO, water bill, KT phone bill, electricity bill, local tax (automobile tax, aggregate land tax, resident tax, property tax, etc.), environment improvement charge, local income national taxes, traffic tickets, fines, patent fee, harbor facilities fees, other national treasuries, national pension, health insurance, unemployment insurance, work accident insurance.

Yes, you can pay for the utility bill charged to another person.
However, local tax payment for third party requires input of taxpayer’s residential registration number/electronic payment number.

You can pay on the first business day following Saturday. There is no additional tax charged if payment is made on the following business day from Saturday due to bank working date.
Payments accepted on Saturday/Sunday/holiday via internet banking. (However, payment of KT phone bill and fines can not be made on holidays.)

You may apply for the Digital OTP when you visit one of our branches or use our Mobile/Internet Banking NF2F (Non Face to Face) Service to sign up for the Internet banking services. (When you visit the branch, you will be asked to bring your ID card and smartphone; issuance is not allowed to agents under the power of attorney; application for conversion via Mobile/Internet Banking (Non Face to Face) service from existing security medium (Security Card, OTP) to Digital OTP will be made available.

Digital OTP can only be used on a registered smartphone. The Digital OTP app previously installed will be automatically disabled and can no longer be used.

The app registration code is the ‘5-digit alphanumeric code’ issued at the branch when you applied for the Digital OTP registration or the ‘5-digit alphanumeric code’ issued via the Mobile/Internet Banking (Non Face to Face) Service. Your Digital OTP registration will be completed once you enter this app registration code onto the Digital OTP app.

The app registration code is valid for five business days from the day it was issued. If five business days have passed or in case you have entered the wrong code onto the Digital OTP app for five consecutive times, you need to revisit the branch for new registration.

If the smartphone device where you had installed the Digital OTP app and your mobile phone number remain unchanged, you may re-install the Digital OTP app, go to Manage Digital OTP Menu on Mobile/Internet Banking to run the online re-registration process to obtain an online re-registration code and complete the online re-registration from your Digital OTP app.

However, if the app is locked after you have exceeded the number of failed app password attempts (10 times), you may appy for the initialization of number of failed app password attempts via branch visit or Mobile/Internet Banking (Non Face to Face). And if the app is suspended due to filed accident reports, you need to visit one of our branches to withdraw filed accident report.

It is a 5-digit number issued to re-register the Digital OTP online. The online re-registration is complete after you enter the online re-registration code (5-digit) issued from the Manage Digital OTP Menu on Mobile/Internet Banking, onto the Digital OTP app

The online re-registration code is valid only for 30 minutes from the time of issuance. In case the 30 minutes threshold has expired or you have entered the wrong code for 5 consecutive times onto the Digital OTP app, you must re-apply for the online re-registration from the Manage Digital OTP Menu on Mobile/Internet Banking.

It is a 6-digit number password used by the customer to open the Digital OTP app.

In the final stage of Digital OTP registration after you download the app, you need to set the password and keep it to yourself. If you enter the wrong password for 10 consecutive times, your Digital OTP will be locked.

In case you have entered the wrong app password for 10 times in a row, visit the branch where you have registered the Digital OTP or use the Mobile/Internet Banking (Non Face to Face) Service to reset your app password failed access attempts, and obtain the app password re-registration code to continue with the re-registration process.

It is a 5-digit number issued by the branch or via the Mobile/Internet Banking (Non Face to Face) Service to re-register your app password. Your app password will be re-registered once you enter the app password re-registration code onto your Digital OTP app.

The app password re-registration code is valid for five business days from the day of issuance. If the five business days have passed or in case you have entered the wrong code onto the Digital OTP app for five consecutive times, you need to have the code re-issued from the branch of issuance or via the Mobile/Internet Banking (Non Face to Face) Service.

You must apply again for the Digital OTP registration at the branch where you have previously registered your Digital OTP. (ID card and new smartphone required, issuance not allowed to agents under POA). In this case, the Digital OTP installed in your old smartphone will automatically be suspended.

Re-registration process required for all other financial institutions where you wish to use the Digital OTP.

You must re-apply for the Digital OTP registration at the branch where you had previously registered the Digital OTP. (ID card and new smartphone required. Issuance not allowed to agents under POA). In this case, the Digital OTP installed under your old mobile phone number will automatically be suspended.

Re-registration process required for all other financial institutions where you wish to use the Digital OTP.

Please report the loss at the client service center or branch of the financial institution where you had registered the Digital OTP from, or via the Manage Digital OTP Menu on Mobile/Internet Banking.

In case you file an accident report in one financial institution, the use of your Digital OTP will be suspended across all other financial institutions where you have registered the Digital OTP service.

You need to visit the branch of all the financial institutions where you have registered to use the Digital OTP to withdraw your accident report. (ID card required, application by agent under POA not allowed)

Application to withdraw the accident report needs to be made at each and every financial institution where you wish to use the Digital OTP service. However, if there is a registration record about a withdrawal of the accident report through real name verification at another financial institution, you may directly withdraw the accident report via the Manage Digital OTP Menu on the Mobile/Internet Banking, without having to visit our branch.

Apply for the Digital OTP authentication on the internet banking, run the Digital OTP app to check the authentication number, then return to the Internet banking page to enter the authentication number.

When you apply for the Digital OTP authentication on the Internet banking, a push message will be delivered to the smartphone where the Digital OTP is installed

It is available to all retail banking customers. You may register for the service at the branch with your ID card and smartphone or via the Mobile/Internet Banking (Non Face to Face) Service.

You may use smartphones under another individual’s name. However, you need to have your mobile phone number and the possession of the smartphone validated at the branch upon application.

Methods of validating the possession of the smartphone: You may submit the SMS registration code you have received on your smartphone in the application process to the branch or enter the SMS registration code you have received when applying for the service via the Mobile/Internet Banking (Non Face to Face) Service.

The service is available on call-enabled iPhones (with iOS 7.0 and above) and Android phones (4.0.3 and above).

Service not available on iPads and tablet PCs.

To ensure a safe service to our customers, we have placed a cap on the number of failed Digital OTP authentication attempts to 10 times.

This message indicates that recently, another customer visited a financial institution with a smartphone connected to the same mobile phone number and signed up for the use of the Digital OTP. If you are in possession of the mobile phone in question and wish to continue using the Digital OTP, visit the branch with your smartphone to apply for the service.

You have registered a Digital OTP at another financial institution using a different mobile phone number than the one you have used to register the previous Digital OTP. If you wish to use this mobile phone number for your Digital OTP, please visit the branch of the financial institution in question to re-register for the Digital OTP under this number.

To faciliate the use of the service, please register the same mobile phone number across all other financial institutions where you wish to use the Digital OTP from.

If you enter the wrong app password for 10 consecutive times, the app locks down and the Digital OTP service becomes unavailable across all financial institutions. Please visit the branch of the financial institution where you have registered the service to re-register the app password. You may also apply for the app password re-registration via the Mobile/Internet Banking (Non Face to Face) Service.

This message is displayed when you open an abnormal app. If this message continues to appear, please contact the client service center.

You may not use the service under an abnormal OS environment.

You may re-apply for Digital OTP registration at the branch where you had previously registered Digital OTP (ID card and new Smartphone required, no issuance allowed to agent under POA, no online re-registration). In this case the Digital OTP installed in your old smartphone will automatically be suspended.

You may use the Digital OTP only through the roaming mobile phone number registered in the customer information. Before app downloading, you may have to complete the registration for Digital OTP service and get app registration code issued at the branch or via Mobile/Internet Banking (Non Face to Face). You are not allowed to make new registration outside of Korea.